Required skills

communication skills to liaise with customers vendors internal and external personnel on technical and operational matters

literacy skills to interpret technical documentation equipment manuals and specifications

planning and organisational skills to schedule maintenance

problem solving skills to solve resources and logistics problems

task management skills to work systematically with required attention to detail and adherence to all safety requirements

Required knowledge

electronic databases spreadsheets and schedulers

equipment to be maintained

legislation codes of practice and other formal agreements that impact on the work activity

procurement of spare parts

service level agreements

specific occupational health and safety OHS requirements relating to the activity and site conditions

typical issues and challenges that occur on site

vendor procedures

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to

plan and organise preventive maintenance schedule according to vendor specified requirements and customer agreements

negotiate fault clearance arrangements with customers applying related OHS requirements and work practices

plan and schedule fault clearance activity allocating appropriately skilled repair officer to rectify faults

Context of and specific resources for assessment

Assessment must ensure

site where equipment maintenance may be conducted

enterprise and site related documentation

regulatory enterprise supplier and equipment documentation that impact on work activities

Methods of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

direct observation of the candidate scheduling equipment maintenance

review of schedule prepared by the candidate outlining maintenance and repairs required

oral or written questioning assessing required knowledge

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended for example

ICTTENA Undertake preventative maintenance of systems and equipment

ICTTEN4080A Undertake preventative maintenance of systems and equipment

ICTTENA Locate diagnose and rectify faults

ICTTEN4081A Locate, diagnose and rectify faults.

Aboriginal people and other people from a nonEnglish speaking background may have second language issues

Access must be provided to appropriate learning and assessment support when required

Assessment processes and techniques must be culturally appropriate and appropriate to the oral communication skill level and language and literacy capacity of the candidate and the work being performed

In all cases where practical assessment is used it will be combined with targeted questioning to assess required knowledge Questioning techniques should not require language literacy and numeracy skills beyond those required in this unit of competency

Where applicable physical resources should include equipment modified for people with special needs

Customer may include:

Service level agreement may refer to:

Charging details may include:

Schedule may include: